Terms of Service

• 1.1 Accurate Information. You are responsible for providing accurate, current, and complete information when you sign up for app.pyngyn.ai or otherwise create an account to use the Service.
• 1.2 Safeguarding Your Account. You are responsible for safeguarding any passwords or credentials used to access your account, and for all activities that occur under it.
• 1.3 Security Notification. You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account by contacting [vivek.pandey@pyngyn.com](mailto:vivek.pandey@pyngyn.com).
• 1.4 Appropriate Permissions. You may not disassemble, decompile, or reverse engineer the Service, or assist anyone else to do so, unless such restriction is prohibited by law.
• 1.5 Human Intervention. Your account must be registered and operated by a human being. Accounts registered by bots or other automated methods are not permitted.
• 1.6 Age Restrictions. By registering for a Pyngyn account, you represent and warrant that you are at least 16 years of age, or the age of majority in your jurisdiction, whichever is greater.
• 1.7 Unauthorized Use. You may not use the Service for any illegal or unauthorized purpose. You agree to comply with all laws, rules, and regulations applicable to your use of the Service and your Content, including but not limited to data protection and intellectual property laws.
• 1.8 Fees Payable. In the event you have a paid plan, in exchange for and as consideration for the Services, you will pay all applicable fees as they become due. You are responsible for providing complete and accurate billing information and authorize us to charge such fees using your selected payment method. We may suspend or terminate your use of the Service if fees become past due, except as required by law or as set forth in our then-current Refund Policy.
• 1.9 Taxes. You are responsible for all taxes (excluding taxes on our net income) associated with your purchase and use of the Service, and we will charge tax if required to do so by law.
• 1.10 Automatic Renewal. By default, customer accounts on a paid subscription plan are set to automatically renew. We may provide you with notice of any upcoming charges associated with your renewal as required by applicable law. You may cancel auto-renewal at any time from your account settings or by contacting [vivek.pandey@pyngyn.com](mailto:vivek.pandey@pyngyn.com).
• 1.11 Revised Fees. We may revise the fees for the Service from time to time. We will provide you with reasonable advance notice of any changes in fees before they take effect.

• 2.1 You must not change, modify, adapt, or alter the Service, or change or modify another website so as to falsely imply that it is associated with the Service or with us.
• 2.2 You must not access our private API by means other than those expressly permitted by us.
• 2.3 You must not interfere with or disrupt the Service or servers or networks connected to the Service, including by transmitting any worms, viruses, spyware, malware, or any other code of a destructive or disruptive nature. You may not inject content or code or otherwise alter or interfere with the way our pages are rendered or displayed in a user's browser or device.
• 2.4 You must not attempt to restrict another user from using or enjoying the Service, and you must not encourage or facilitate violations of these Terms or any of our other policies.
• 2.5 You agree that you will not copy, reproduce, republish, frame, download, transmit, modify, display, reverse engineer, sell, rent, lease, loan, assign, distribute, license, sublicense, or exploit in any way, in whole or in part, our Content, the Services, the Software, or any related software, except as expressly stated in these Terms.
• 2.6 Violation of these Terms may, in our sole discretion, result in termination of your account. We reserve the right to investigate and prosecute violations of any of these Terms to the fullest extent of the law, and we may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms.
• 2.7 If you elect to utilize any third-party application in connection with your use of the Service, by doing so you are consenting to your Content being shared with such third-party application. To understand how such third-party providers utilize your Content and other information, you should review their privacy policies.

• 3.1 We may suspend or terminate your account(s) or cease providing you with all or part of the Service at any time without liability to you for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms; (ii) you create risk or possible legal exposure for us; (iii) your account has had no activity (replies or logins) for sixty (60) days; (iv) your provision of our Services to you is no longer commercially viable; or (v) our provision of the Services to you is, in our sole discretion, no longer commercially viable.
• 3.2 Upon termination, all access rights, licenses, and/or other rights granted to you in these Terms will immediately cease. If we terminate your access to the Service, your Content and all other data will no longer be accessible through your account.
• 3.3 We reserve the right, in our sole discretion, to change these Terms and/or our Services offered from time to time (“Updated Terms”). Unless we make a change for legal or administrative reasons, we will provide reasonable advance notice before the Updated Terms become effective. We agree that changes cannot be made retroactive. Your continued use of the Service after the effective date of the Updated Terms constitutes your agreement to the Updated Terms.
• 3.4 We reserve the right to refuse access to the Service to anyone for any reason at any time.
• 3.5 You hereby authorize us, directly or through third parties, to make any inquiries we consider necessary to validate your identity or account information, which may include asking you for further information, requiring you to provide a form of government identification, or verifying your information against third-party databases.
• 3.6 We may, but have no obligation to, remove, edit, block, and/or monitor Content or accounts containing Content that we determine in our sole discretion violates these Terms.
• 3.7 You agree that you are responsible for all data charges you incur through your use of the Service.
• 3.8 By creating an Account, you agree that we may send you informational and promotional emails or messages as part of the normal business operation of your use of the Services. You may manage your communication preferences or opt out of non-essential messages at any time through your account settings or the unsubscribe link included in such communications.
• 3.9 We prohibit crawling, scraping, caching, or otherwise accessing any content on the Service via automated means, including bots, except as may result from standard search engine indexing.
• 3.10 In some cases, it is necessary for our employees, contractors, or agents to access your account and Content in order to diagnose a problem, respond to a support request, or maintain the security and integrity of the Service.
• 3.11 In connection with providing you the Service, we may transfer, store, and process your Content in India or in any other country in which we or our agents maintain facilities. By using the Service, you consent to this transfer, processing, and storage of your Content.

• 4.1 Definitions. For purposes of these Terms: (i) “Content” means any data, text, files, information, usernames, images, graphics, photos, audio and video clips, and other content or material, whether submitted to, generated by, or available through the Service; and (ii) “User Content” means any Content that account holders provide to be made available through the Services. Content includes without limitation User Content.
• 4.2 Pyngyn Content. Unless otherwise stated, all materials contained on or within the Services, including text, graphics, images, code, illustrations, designs, icons, photographs, video clips, and written and other materials (collectively, “Pyngyn Content”), as well as their selection and arrangement, are owned, controlled, or licensed by Pyngyn or our licensors and are protected by copyright, trademark, trade dress, and/or other intellectual property laws. Except as expressly provided in these Terms, we do not grant any express or implied rights to use Pyngyn Content.
• 4.3 Restriction to Use of Pyngyn Content and Intellectual Property. You agree that you will not copy, reproduce, republish, frame, download, transmit, modify, display, reverse engineer, sell, or participate in any sale of, rent, lease, loan, assign, distribute, license, sublicense, or exploit in any way, in whole or in part, Pyngyn Content, the Services, or any related software, except as expressly stated in these Terms.
• 4.4 Rights in Customer Content. We claim no ownership rights over the Content that you submit, upload, or create using the Service (“Customer Content”). As between you and Pyngyn, any Customer Content that is your intellectual property shall remain yours. These Terms of Service do not grant us any licenses or rights to your Customer Content except for the limited rights needed for us to provide the Service to you.
• 4.5 Limited Use of Customer Content. Notwithstanding the foregoing, we may access Content to determine how we can improve our Service, and to determine customer satisfaction. We may also use aggregated, de-identified data derived from your use of the Service (including data submitted to AI-assisted tools) to provide, maintain, and improve the Service, develop new features, and produce benchmarking or analytics, provided such data does not identify you or your Organization.
• 4.6 AI-Assisted Features. Certain features of the Service use generative AI to provide functionality such as task generation, support assistance, organizational reporting, task assignment recommendations, project insights, workflow recommendations, and other AI-powered capabilities. Where these features rely on a third-party AI model provider, your inputs are transmitted to that provider solely to generate the requested output. You should avoid submitting sensitive personal data, confidential third-party information, or special categories of personal data into AI-assisted features unless you have an appropriate lawful basis and have informed any relevant data subjects. Generated output may be inaccurate, incomplete, or unsuitable for your purposes, and you are responsible for reviewing and verifying any AI-generated output before relying on it.
• 4.7 Alerts and Notifications. As part of the Services we provide, you may (if enabled) receive push notifications, text messages, alerts, emails, or other types of messages directly sent to you or available inside the Services (“Notifications”). You have control over the Notifications settings, and can opt in or out of these Notifications through the Services (with the possible exception of infrequent, important service announcements and administrative messages).
• 4.8 Your Representations and Warranties. You represent and warrant that: (i) you own the Content you post on or through the Services, or otherwise have the right to grant the rights and licenses set forth in these Terms; (ii) the posting and use of your Content on or through the Service does not violate, misappropriate, or infringe on the rights of any third party, including privacy rights, publicity rights, copyrights, trademark, and/or other intellectual property rights; (iii) you agree to pay for all royalties, fees, and any other monies owed by reason of Content you post on or through the Service; and (iv) you have the legal right and capacity to enter into these Terms in your jurisdiction.
• 4.9 Trademarks. The Pyngyn and Vimovi Global Tech name, logo, and trademarks may not be copied, imitated, or used, in whole or in part, without our prior written permission.
• 4.10 Service Availability and Backups. Although it is our intention for the Service to be available as much as possible, there will be occasions when the Service may be interrupted, including without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links or equipment. Consequently, we encourage you to maintain your own backup of your Content. You also agree that we will not be liable to you for any modification, suspension, or discontinuation of the Service.
• 4.11 Content Responsibility. You agree that we are not responsible for, and do not endorse, Content posted within the Service. We do not have any obligation to prescreen, monitor, edit, or remove any Content. If your Content violates these Terms, you may bear legal responsibility for that Content.

As part of the Service, we may provide downloadable client software (the “Software”) for your use in connection with the Service. Contingent upon your compliance with these Terms, we grant you a limited, nonexclusive, nontransferable, revocable license to use the Software solely to access the Service.

It is our policy to accept or consider content, information, ideas, suggestions, or other materials other than those we have specifically requested and to which certain specific terms, conditions, and requirements may apply (“User Submissions”). You further agree that we will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any User Submissions you submit for any purpose whatsoever, without restriction and without compensating you in any way, and we shall be under no obligation to keep any User Submissions confidential.

You agree that by using the Services, you are providing your consent for Pyngyn to use your Organization's name and logo to identify you as a customer on our website and/or other promotional, sales, or marketing materials. You may request that we cease such use at any time by emailing [vivek.pandey@pyngyn.com](mailto:vivek.pandey@pyngyn.com).

If you believe your work has been copied in a way that constitutes infringement, please provide a notice containing the following information to our designated agent:

• A description of the copyrighted work or other intellectual property that you claim has been infringed;
• A description of where the material that you claim is infringing is located;
• Your address, telephone number, and email address;
• A statement that you have a good-faith belief that the disputed use is not authorized;
• A statement, made under penalty of perjury, that the above information is accurate; and
• Your physical or electronic signature.

We reserve the right to remove Content alleged to be infringing without prior notice and at our sole discretion. In appropriate circumstances, we will also terminate a user's account if the user is determined to be a repeat infringer. Notices can be sent to [vivek.pandey@pyngyn.com](mailto:vivek.pandey@pyngyn.com).

THE SERVICE, INCLUDING, WITHOUT LIMITATION, OUR CONTENT, IS PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, NEITHER WE NOR ANY OF OUR EMPLOYEES, MANAGERS, OFFICERS, CONTRACTORS, SUPPLIERS, LICENSORS, OR AGENTS (COLLECTIVELY, THE "PYNGYN PARTIES") MAKE ANY REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AS TO: (A) THE SERVICE; (B) OUR CONTENT; (C) USER CONTENT; OR (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO US OR VIA THE SERVICE. IN ADDITION, THE PYNGYN PARTIES HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.

THE PYNGYN PARTIES DO NOT REPRESENT OR WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR THE SERVER THAT MAKES THE SERVICE AVAILABLE IS FREE FROM ANY HARMFUL COMPONENTS, INCLUDING, WITHOUT LIMITATION, VIRUSES AND SECURITY BREACHES OF ANY KIND. THE PYNGYN PARTIES DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION (INCLUDING ANY INSTRUCTIONS) ON THE SERVICE IS ACCURATE, COMPLETE, OR USEFUL. YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE PYNGYN PARTIES DO NOT WARRANT THAT YOUR USE OF THE SERVICE IS LAWFUL IN ANY PARTICULAR JURISDICTION, AND THE PYNGYN PARTIES SPECIFICALLY DISCLAIM SUCH WARRANTIES. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOU AND THESE TERMS OF SERVICE.

BY ACCESSING OR USING THE SERVICE YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SERVICE.

THE PYNGYN PARTIES DO NOT ENDORSE CONTENT AND SPECIFICALLY DISCLAIM ANY RESPONSIBILITY OR LIABILITY TO ANY PERSON OR ENTITY FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, OR OTHERWISE), INJURY, CLAIM, LIABILITY, OR OTHER CAUSE OF ANY KIND OR CHARACTER BASED UPON OR RESULTING FROM ANY CONTENT.

Any attempt by you to disrupt or interfere with the Service, including undermining or manipulating the legitimate operation of any of our sites or Services, is a violation of our policy and may be a violation of criminal and civil laws.

Without limiting any other remedies, we may limit, suspend, terminate, modify, or delete accounts or access to the Service or portions thereof if you are, or we suspect that you are, failing to comply with any Terms of Service or for any actual or suspected illegal or improper use of the Service, with or without notice to you. You can lose your account and any User Content associated with it as a result of account termination or limitation, as well as any benefits, privileges, earned items, and purchased items associated with your use of the Service, and we are under no obligation to compensate you for any such losses or results.

UNDER NO CIRCUMSTANCES WILL THE PYNGYN PARTIES BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, FOR ANY DIRECT, INDIRECT, ECONOMIC, EXEMPLARY, SPECIAL, PUNITIVE, OR CONSEQUENTIAL LOSSES OR DAMAGES) THAT ARE DIRECTLY OR INDIRECTLY RELATED TO: (A) THE SERVICE; (B) OUR CONTENT; (C) USER CONTENT; (D) YOUR USE OF, INABILITY TO USE, OR THE PERFORMANCE OF THE SERVICE; (E) ANY ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY THE PYNGYN PARTIES OR LAW ENFORCEMENT AUTHORITIES; (F) ANY ACTION TAKEN IN CONNECTION WITH COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS; (G) ANY ERRORS OR OMISSIONS IN THE SERVICE'S OPERATION; OR (H) ANY DAMAGE TO ANY USER'S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT OR TECHNOLOGY, INCLUDING DAMAGE FROM ANY SECURITY BREACH.

IN NO EVENT WILL THE PYNGYN PARTIES BE LIABLE TO YOU OR ANYONE ELSE FOR LOSS, DAMAGE OR INJURY, INCLUDING, WITHOUT LIMITATION, DEATH OR PERSONAL INJURY. SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL THE PYNGYN PARTIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID US, IF ANY, IN THE PRECEDING TWELVE (12) MONTHS FOR THE SERVICE GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS (USD $100), OR THE EQUIVALENT IN LOCAL CURRENCY.

We are not responsible for the actions, content, information, or data of third parties, and you release the Pyngyn Parties from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.

You (and any third party for whom you operate an account or activity on the Service) agree to defend (at our request), indemnify, and hold the Pyngyn Parties harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney's fees and costs, arising out of or in any way connected with any of the following:

• your Content or your access to or use of the Service;
• your breach or alleged breach of these Terms;
• your violation of any third-party right, including without limitation, any intellectual property right, publicity, confidentiality, property, or privacy right;
• your violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental and quasi-governmental authorities; or
• any misrepresentation made by you.

You will cooperate as fully required by us in the defense of any claim. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not in any event settle any claim without our prior written consent.

• 13.1 These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Subject to Section 13.2, the courts located in Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms or the Service, and you consent to the personal jurisdiction of such courts.
• 13.2 Either party may elect to resolve any dispute, claim, or controversy arising out of or relating to these Terms through binding arbitration conducted by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration shall be Bengaluru, Karnataka, and the language of arbitration shall be English. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction.
• 13.3 Nothing in this Section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality obligations.

Except as may be required by law, you agree that any claim you may have arising out of or related to these Terms or your relationship with us must be filed within one year after such claim arose; otherwise, your claim is permanently barred.

If any provision of these Terms is held to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity and enforceability of any remaining provisions. Our failure to insist upon or enforce strict performance of any provision of these Terms will not be construed as a waiver of any provision or right.

• 16.1 These Terms are the complete and exclusive statement of the mutual understanding of the parties and supersede and cancel all previous written and oral agreements, communications, and other understandings relating to the subject matter of these Terms.
• 16.2 You may not assign these Terms or assign any rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without our prior written consent. Any purported assignment or delegation by you without such consent will be null and void. We may assign these Terms or any rights hereunder without your consent, and the Terms will inure to the benefit of and be enforceable by our successors.
• 16.3 These Terms do not confer any third-party beneficiary rights.

The Services and information provided within the Services are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject Pyngyn to any registration requirement within such jurisdiction or country. We reserve the right to limit the availability of the Service or any portion of the Service to any person, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service, or other feature that we provide.

These Terms of Service were written in English. To the extent any translated version of these Terms of Service conflicts with the English version, the English version controls.

If you have any questions about these Terms, please contact us at: