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pyngyn
Free tool

What is “any update?” costing your firm?

Every client email and call asking for status is billable time spent on something other than the work. Put a number on it, then see what a client portal could win back. Free, no signup.

No signupUSD or INRPriced like Clientspace, per client
Cost of “any update?”, per year
$54,000
That's 360 hours a year spent answering status requests across 25 clients, roughly 38 touches every week.
What Clientspace could win back
$37,800
recovered per year at 70% self-serve
252 hrs
of billable time back, per year
Net annual gain
$32k
after $6k Clientspace cost
Return on investment
6.6x
recovered vs spent
Payback period
1.8 mo
time to break even
How the numbers add up
Status touches / week
25 clients × 1.5/week each
37.5
Hours lost / year
× 12 min/touch × 48 weeks
360 hrs
Cost of chasing
× $150/hour
$54,000
Recoverable per year
× 70% self-serve
$37,800
Clientspace cost / year
$19/client/mo × 25 × 12
$5,700
Net annual gain
$32,100
Estimates only. Every input, including the self-serve rate, is yours to adjust.
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The method

Honest math, your inputs.

Every status touch, an email, a call, a Slack ping asking where things stand, costs a few minutes to stop, check, and reply properly. Multiply that by how many clients you serve and how often each one asks, and it adds up to real billable hours spent on something other than the work.

The recoverable figure applies a self-serve rate you set: the share of those asks that disappear once a client can check their own status instead of emailing you. It's deliberately not 100%, some questions always need a human. From there the calculator compares the recovered value against Clientspace's real per-client price to show net annual gain, return on investment, and payback period.

Treat the output as a directional estimate, not a quote. The point is to make a hidden cost visible so you can decide whether it's worth fixing. When you want to model your firm properly, book a demo.

FAQ

Questions, answered.

What does this calculator measure?
It estimates the annual cost of answering client status requests, emails, calls, and Slack pings asking where things stand, priced at your billable rate. It then shows how much of that you could win back with a client portal and the resulting return on investment.
Where do the default numbers come from?
The defaults (1.5 status touches per client per week, 12 minutes per touch) reflect a typical services firm. Every input, including your billable rate and client count, is yours to adjust so the result reflects your firm.
Why does the tool cost default to a per-client price instead of per-seat?
This calculator models Clientspace, which is priced and sold per client, standalone, not per internal seat. That's different from PYNGYN's other free tools, which model Workspace at its per-seat price.
Is the self-serve recovery rate realistic?
It's an assumption you control. The default of 70% is deliberately achievable, not every status question disappears, but most routine "any update?" asks do once clients can check their own portal. Lower it for a cautious estimate.
Is the calculator free?
Yes, free with no signup. Adjust the inputs as many times as you like and copy a summary of the result. To see Clientspace set up on a real engagement of yours, book a demo.
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